Privacy Policy for Haven Family Health

​At Haven Family Health, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data, as well as your rights in relation to this information. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when using our services,

including:

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Medical history and treatment information
  • Payment details (if applicable)

We may also collect non-personal information, such as IP addresses and website usage data, to improve the user experience on our website.​

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage medical care and services
  • To communicate with you about appointments, treatments, and follow-ups
  • To process payments and manage billing
  • To improve our services and your experience with Haven Family Health
  • To comply with legal and regulatory requirements

3. SMS and Phone Number Usage

​By providing your phone number, you consent to receive text messages (SMS) from Haven Family Health is related to your care, appointments, or other services. We do not sell, share, or disclose your phone number to any third party for marketing purposes.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to any third parties. We may only share your personal information with third parties in the following situations:

  • To comply with legal obligations or court orders
  • With your explicit consent
  • To service providers or business partners who assist us in delivering

services to you (e.g., electronic medical records, billing processors), but only under strict confidentiality agreements

5. Data Security​

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage of data, encrypted communications, and staff training on privacy protocols.

6. Your Rights

You have the right to:

  • Access your personal data and request a copy of it
  • Request correction or deletion of inaccurate or incomplete information
  • Withdraw consent for data processing (where consent is the legal basis for
  • processing)
  • Opt out of receiving non-essential communications

7. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

​8. Cookies and Tracking Technologies​

Our website may use cookies or similar tracking technologies to enhance your browsing experience. These cookies collect non-personal data, such as website usage statistics, which help us improve the performance of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at: